Your questions...

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Why choose TAP Products as our partner?

Sensor technology for predictive maintenance is our primary focus; we have loads of knowledge how to measure and what to do with the data. Secondly, we know your industry, what matters, why you need the data and how we can implement our solution into your operation so you can benefit the most without the hassle or long implementation times.

There are many sensors and interfaces, why choose yours?

The keys are KNOWLEDGE and FOCUS, embedded in our organization, our products and our mission. And a lot more (technical) reasons: 99% of all sensors sold as ‘predictive maintenance purposed’ are actually plain measurements which require analytics software and consultancy or services. Most of competitive products predict failure when damage is already done, sole purpose is not to breakdown unexpectedly.

TAP products have a different approach, we embed predictive logic and early warning into our products (better known as Edge IA or Machine Learning), this will enable our customers to prevent undesired degradation rather than force them into equipment replacement when damage is already done.

Do I need to alter our OT/IT infrastructure

No, that will not be necessary, our devices have all processing, data storage and connectivity integrated. But you can integrate the sensors and dataloggers into an existing OT/IT infrastructure. We offer integration manuals for all major brands and guides to comply to NIS2 and keep your data safe.

How do I connect your interfaces and sensors 

Typically all devices can be wirelessly connected via WiFi and via Industrial Bus systems like ProfiNET, I/O Link. Some long distance devices can be connected via LTE mobile network. You can use OPC-UA, RAW serial.

Are your product NIS2 (IEC61443) compliant

NIS2 provides guidelines and requirements to improve cyber resilience. Achieving compliance cannot be accomplished with a single solution or device alone. Our devices contribute to a safe and secure IT/OT infrastructure by complying with IEC 62443 standards and, more importantly, by being designed to prevent intrusion and misuse.

Can we reliably use wireless sensors in a steel piping dense environment

You can but this takes carefull planning. We recommend to place sensors and IIoT hub in line of sight. When properlly installed, wireless communication will be as reliable as wired connections.

Do you ship outside the European union

No, these products are developed incompliance with European regulations and distributed within the European territory.

Does TAP Group provide hands-on training

Yes, we provide technical training for both system integrators and maintenance departments. Besides product training we also provide training for data scientist.

How long will a battery powered sensors last

That greatly depends on the usage: logging interval, wireless communication and environment. As a golden rule: each measurement takes 6.6x10-5% of the battery life-time. For example, a sensor that takes one sample every second, will last 4 years.

Can we exchange the batteries of a device

Yes, all devices have exchangeable batteries except ELINE type devices because they are so small and this would make them impossible to use in Ex environments. You can exchange the batteries yourself without jeopardizing warranty, however we offer services to monitor/inspect sensor condition and exchange service.

How do we recycle the devices

Simply return the device to us and receive a 20% discount on the purchase of the same device type. TAP devices are designed for full disassembly into separate materials, enabling efficient reuse without pollution or loss of material quality.

In which industrial environment can devices be used

All devices except the PLC addition modules (ELINE) can be used without enclosure in HACCP / food environments and industries like Oil & Gaz, Pharma, offshore. The devices are not certified for use in nuclear plants and aerospace applications.

How do you ensure data safety and integrity

Edge devices that collect and store data will encrypt your data based on a self-chosen key, unauthorized access will not be able to make sense of the stored data. Data is stored in high end memory that have a C10, U3 qualification. You can configure each device the synchronize critical data among multiple devices.

Where can I buy TAP products

Our products a sold via distributors only. You can find a full list of distributors here. Support and technical advice you will get a login to our customer portal upon first purchase.

What is the delivery time of your products

When the product is in stock (we usually keep large stock quantities) shipping will be the same day. When out of stock delivery will be 6 weeks maximum, but that rarely happens.